IDCARE recommends that you consult a solicitor in relation to your legal rights and obligations, including but not limited to your legal rights or obligations under Australian and international privacy and data protection laws. The Services provided do not constitute legal advice.

IDCARE is Australia and New Zealand’s national identity and cyber incident community support service. Identity Care Australia & New Zealand Ltd ( IDCARE) provides identity and cyber security incident response services (the Services) in accordance with the following disclaimer of service: If there’s too much at stake you may have to consider paying but be careful, you’re dealing with criminals. Assess what’s at risk and would be lost.Decryption services – these are by no means a guaranteed result and most cost money.EUROPOL and a number of software security vendors have launched a free decryption check called CRYPTO SHERIFF that can be accessed here.Before you think about paying, you may want to try the following: Ransomware encrypts and the criminals using it have the tools to decrypt. There are hundreds of ransomware types, but unfortunately most cannot be decrypted. Become familiar with how to spot phishing emails and never provide remote access to your device when someone calls or emails you first.Consider blocking ads and pop-ups, and think twice before downloading freeware (free downloads) without checking their security first!.Keep your operating system and apps/ software updated.Turn off your cloud storage when you are not using it (like Google, DropBox, OneDrive etc).Run anti-virus frequently and make sure it’s the most recent version – millions of viruses are created each year so your anti-virus needs to keep up with these.The other way is when it’s been executed and a demand is made. Make sure you run antivirus on all devices frequently. The best way of detecting it before it’s executed is through antivirus.

Ransomware decryption service